Alignment. Clarity. Executive Execution.
Alignment. Clarity. Executive Execution.
Fractional Chief of Staff | Revenue Preservation
Connecting the Dots Between People and Performance
When growth stalls, launches slip, or teams lose alignment, leaders call me to stabilize operations and restore momentum.
When growth stalls, launches slip, or teams lose alignment, leaders call me to stabilize operations and restore momentum.
Success Highlights
Success Highlights
- Product Launch Driving 5x GrowthFounder Owned
Payment Hardware Provider - Rescued an EMV Launch Post-MergerFortune 1000
Payment Processor - Uncovered $31.2M ARR OversightsFortune 200
Fintech Multinational - Stabilized Merchant Attrition - $57k/monthFounder Owned
Boutique ISO - Improved ISV Integration Time by 33%Fortune 1000
Payment Processor - Improved Consigned Inventory by $4.2MFortune 200
Fintech Multinational
What I Do
Payments leaders call me when the strategy is clear
but execution is breaking down. Typically when:
but execution is breaking down. Typically when:
- Strategic initiatives aren't gaining traction
- Product launches are delayed or unstable
- Department performance slips and revenue erodes
- The data doesn't line up with department performance
In these situations, the real problem is complex. This is where I come in.
I identify the core problems and restore execution discipline.
As a fractional Chief of Staff, I embed leadership teams to:
- Identify where revenue is leaking
- Build reporting that reflects reality
- Stabilize or accelerate product launches
- Strengthen leadership and management capability
- Expose operational gaps hidden inside fragmented data
Working with Me
I usually step in during periods of pressure:
• post-merger integration
• stalled product launches
• disrupted operations
I operate as a fractional Chief of Staff aligning teams, clarifying priorities, and restoring execution momentum.
Unlike traditional consulting, I work inside the problem with leadership teams until results are visible.
Working with Me
I usually step in during periods of pressure:
• post-merger integration
• stalled product launches
• disrupted operations
I operate as a fractional Chief of Staff aligning teams, clarifying priorities, and restoring execution momentum.
Unlike traditional consulting, I work inside the problem with leadership teams until results are visible.
Who I Work With
Executives and Founders facing pressure to grow, improve costs, or turnaround operations.
Product and Operations leaders determined to break through roadblocks and scale with finesse.
Who I Work With
Executives and Founders facing pressure to grow, improve costs, or turnaround operations.
Product and Operations leaders determined to break through roadblocks and scale with finesse.
Experience
- 5x Company GrowthNew Venture
- Fortune 200Senior Leader
- Start-upStrategy & Growth Advisor
- Board of DirectorsNon-profit
Jennifer Johnson
Principal & Fractional Chief of Staff
Excellence | Integrity | Collaboration
Jennifer started in the payments industry through a backdoor - working at a hardware company that had just designed a mobile payment “sled” for the Apple iPod. To bring the product to market, she worked with Apple’s MFi team to certify the device for the iOS ecosystem.
Learning the Apple method taught her that product launches aren’t just deadlines, they’re reputations on the line. She’s carried this discipline throughout her career where execution needs to match the ambition of the strategy.
"Execution needs to match the ambition of the strategy"
Today, Jennifer operates as a fractional Chief of Staff helping payments companies stabilize operations and execute through complex transitions.
Previously a senior leader at Worldpay (Vantiv/FIS) and Infinite Peripherals, Jennifer is known for stepping into ambiguous situations and restoring operational clarity.
A speaker on data-informed decision-making, Jennifer has also provided expert testimony to the California Senate on credit card data protection technology. She has been featured in RSPA, The Point-of-Sale News, and Apparel Magazine.
She holds an Executive MBA from the University of Southern California and a B.S. in Engineering from Cal Poly Pomona.
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